Terms&Condition & Privacy


The content of this website, including information related to our products and services, is provided under the terms and conditions shown here. By using this website you are deemed to indicate agreement to these terms and conditions: If you do not accept these terms and conditions, do not use this website.


All content of this website is protected by applicable copyright laws, regulations, and international treaty. No content from this website may be copied, modified, or distributed without permission.


The names of our products and services shown in this website are trademarks or registered trademarks of Asahi Kasei Corporation, affiliated companies, or third parties granting rights to Asahi Kasei Corporation or affiliated companies. Other product or service names shown may be trademarks or registered trademarks of their respective owners.

Links to this website

You are free to link to the top page of this website as long as you do not place this website within a frame on your website and do not misrepresent our relationship with you. None of our logos may be used without permission.

If you would like to link to any page in this website other than the top page, please contact us using the e-mail form on this website (link provided below). The URL and directory structure of this website are subject to change without notice.

You agree that links to this website shall not originate in websites which contain material that could impair our image or reputation. This includes websites with offensive, immoral, or defamatory content.

In no event will we be held responsible for the content of any third-party website.

Disclaimer of warranty and liability

All information in this website is given in good faith and believed to be correct. We nevertheless make no representations or warranties as to its completeness or accuracy. The content of this website and information related to our products and services are subject to change without notice.

All information is provided only on condition that the persons receiving it will make their own determination as to its suitability for their own purposes prior to use. In no event will we be responsible for damages of any nature whatsoever resulting from the use of or reliance upon such information or related products or services. Nothing contained herein is to be construed as a recommendation to use any product, process, equipment, or formulation in conflict with any intellectual property right, and we make no representation or warranty, express or implied, that the use thereof will not infringe any intellectual property right.


Links to other websites

For your convenience, this website contains links to other websites. These links do not imply any endorsement or recommendation of the linked sites or their content, and we bear no responsibility whatsoever regarding the availability, content, or terms of use of websites operated by third parties.

Availability of products and services

Not all products and services shown in this website are available in all countries and regions. Please contact the relevant department regarding the availability of specific products and services in your location.

Unsolicited information

We have no interest in receiving unsolicited information, including ideas, inventions, and the like, from users of this website. Except with respect to the privacy of personal information (see Privacy Policy), we will not be bound to any obligation of confidentiality regarding unsolicited information received through this site.

Software downloads

Before downloading software from this website, carefully read the terms of use and user license displayed on the relevant web page. By proceeding to download, you are indicating agreement to the relevant terms. Users are solely responsible for performing installation and use.

Governing law

These terms and conditions are governed by, and construed in accordance with, the laws of Japan.

Revisions to these terms and conditions

These terms and conditions may be revised periodically. Please refer to this page from time to time to ensure that you are familiar with the latest version.

Please contact us if you have any questions regarding the content of these terms and conditions.




The protection of your personal data is of great importance to Asahi Kasei Corporation (“Asahi Kasei”) and its affiliates (together, the “Asahi Kasei Group”). The sections below of this privacy statement (“Privacy Statement”) are intended to inform you about how the Asahi Kasei Group entities collect and process your personal data that you submit or disclose to us. We also act as data controller when we process your personal data received or obtained through third-parties. We process this personal data in accordance with the applicable EU and Member State regulations on data protection in particular, the General Data Protection Regulation No 2016/679 (the “GDPR”).

If you do not wish your personal data to be used by us as set out in this Privacy Statement, please do not provide us with your personal data. Please note that in such a case, we may not be able to provide you with our services, you may not have access to and/or be able to use some features of the website, and your customer experience may be impacted.


Purpose of Use

We will always process your personal data based on the GDPR. In addition, we will always process your sensitive personal data, for example, concerning your trade union membership, religious views, or health condition, in accordance with the GDPR.

We may collect and process your personal data for the purposes detailed below, which are required so that we can pursue our legitimate interests and provide you with adequate services and products:

  • to ensure that content from our site is presented in the most effective manner for you;
  • to notify you about changes to our service(s);
  • to manage your customer account;
  • to offer you products and services;
  • to inform you about our policies and terms;
  • to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies;
  • to provide, improve, and develop our products, services, and advertising;
  • to use personal data for purposes such as data analysis, research, and audits;
  • to ensure business continuity.

In addition, subject to obtaining your express prior consent, we may also collect and process your personal data for the following purposes:

  • to make marketing advertisements;
  • to provide you with information which we feel may be of your interest;
  • to allow you to participate in interactive features of our services, when you choose to do so;
  • to manage your subscription to the newsletter;
  • to share your personal data with third-party partners who may send you marketing communications in relation to their products and services;
  • for making business analysis.

Please be aware that you are entitled to withdraw your consent at any time, and this without affecting the lawfulness of processing based on your consent before withdrawal thereof.

We will process your personal data for these specified, explicit and legitimate purposes, and will not further process the data in a way that is incompatible with these purposes. If we intend to process the personal data originally collected for one purpose in order to attain other objectives or purposes, we will ensure that you are informed of this. We will keep your personal data for as long as it is necessary for us to comply with our legal obligations, to ensure that we provide an adequate service, and to support our business activities.


Types of Personal Data

For the purposes specified under this Privacy Statement, we need to collect the categories of personal data referred to above.

We can obtain such personal data either directly from you when you decide to communicate such data to us (i.e., when you fill in forms displayed on the website) or indirectly where such personal data is provided to us by your electronic communication terminal equipment or your internet browser. We ensure that the personal data processed is adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed.


Shared Use

We may transfer your personal data to Asahi Kasei Group entities and to third parties so as to share such personal data with them in accordance with the GDPR. Where we transfer your personal data to a data processor so as to share such personal data with them, we will put the appropriate legal framework in place in order to cover such transfer and processing. Furthermore, where we transfer your personal data to any entity outside the EEA so as to share such personal data with them, we will put appropriate legal frameworks in place, notably controller-to-controller (2004/915/EC) and controller-to-processor (2010/87/EU) Standard Contract Clauses approved by the European Commission, in order to cover such transfers.

Strategic Partners

  1. to your prior consent, your personal data may be transferred to, stored by, and further processed by strategic partners that work with us to provide our products and services or help us market to customers. We may currently share your personal data with the strategic partners. Your personal data will only be shared by us with these companies in order to provide or improve our products, services, and/or advertising.

Service Providers

We share your personal data with companies which provide services on our behalf, such as hosting, maintenance, support services, email services, marketing, auditing, fulfilling your orders, processing payments, data analytics, providing customer service, and conducting customer research and satisfaction surveys. We may currently share your personal data with the service providers.

Corporate Affiliates and Corporate Business Transactions

We may share your personal data with all Asahi Kasei Group. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.

Legal Compliance and Security

It may be necessary for us – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – to disclose your personal data. We may also disclose your personal data if we determine that, due to purposes of national security, law enforcement, or other issues of public importance, the disclosure is necessary or appropriate.

We may also disclose your personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

Data Transfers

Such disclosures may involve transferring your personal data out of the European Union to the following countries: Japan, China, Korea, Thailand, Hong Kong, Taiwan, USA, and UK. Such transfer may take place for business operations, accounting, human resources management, IT and general administration, marketing, market research and PR activities, and sales and/or after-sales management. For each such transfer, we make sure that we provide an adequate level of protection to the transferred data.


Records of Data Processes

We handle records of all processing of personal data in accordance with the obligations established by the GDPR, both where we might act as a controller or as a processor. In these records, we reflect all the information necessary in order to comply with the GDPR and cooperate with the supervisory authorities as required.


Security Measures

We process your personal data in a manner that ensures their appropriate security, including protection against unauthorised or unlawful processing and accidental loss, destruction, or damage. We use appropriate technical or organisational measures to achieve this level of protection.

We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.


Notification of Data Breaches to the Competent Supervisory Authorities

In case of breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data which have been transmitted, stored, or otherwise processed, we have the mechanisms and policies in place in order to identify it and assess it promptly. Depending on the outcome of our assessment, we will make the requisite notifications to the supervisory authorities and communications to the affected data subjects, which might include you.


Processing Likely to Result in High Risk to Your Rights and Freedoms

We have mechanisms and policies in place in order to identify data processing activities that may result in high risk to your rights and freedoms. If any such data processing activity is identified, we will assess it internally and either stop it or ensure that the processing is compliant with the GDPR or that appropriate technical and organizational safeguards are in place in order to proceed with it.

In case of doubt, we will contact the competent Data Protection Supervisory Authority in order to obtain their advice and recommendations.


Your Rights

You have the following rights regarding personal data collected and processed by us.

  • Information regarding your data processing: You have the right to obtain from us all the requisite information regarding our data processing activities that concern you.
  • Access to personal data: You have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to such personal data and certain related information.
  • Rectification or erasure of personal data: You have the right to obtain from us the rectification of inaccurate personal data concerning you without undue delay, and to complete any incomplete personal data. You may also have the right to obtain from us the erasure of personal data concerning you without undue delay, when certain legal conditions apply.
  • Restriction on processing of personal data: You may have the right to obtain from us the restriction of processing of your personal data, when certain legal conditions apply.
  • Object to processing of personal data: You may have the right to object at any time, on grounds relating to your particular situation, to processing of personal data concerning you, when certain legal conditions apply.
  • Data portability of personal data: You may have the right to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit such data to another controller without our hindrance, when certain conditions apply.
  • Not to be subject to automated decision-making: You may have the right not to be subject to automated decision-making (including profiling) based on the processing of your personal data, insofar as this produces legal or similar effects on you, when certain conditions apply.

If you intend to exercise such rights, please refer to “Personal information inquiries” above.

If you are not satisfied with the way in which we have proceeded with any request, or if you have any complaint regarding the way in which we process your personal data, you may lodge a complaint with a Data Protection Supervisory Authority.



Our products and services are not especially intended for children customers. Thus, we do not knowingly collect and process information on children under sixteen (16). If we discover that we have collected and processed personal data concerning a child under sixteen (16), or the equivalent minimum age depending on the concerned jurisdiction, we will take steps to delete the information as soon as possible. If you become aware that a child under sixteen (16) has provided us with personal data, please contact us immediately in accordance with “Personal information inquiries” above.


Links to Other Sites

We may propose hypertext links from the website to third-party websites or internet sources. We do not control and cannot be held liable for third parties’ privacy practices and content. Please read carefully their privacy policies to find out how they collect and process your personal data.


Updates to the Privacy Statement

We may revise or update this Privacy Statement from time to time. Any changes to this Privacy Statement will become effective upon posting of the revised Privacy Statement via our services. If we make changes which we believe are significant, we will inform you through the website to the extent possible and seek your consent where applicable.


Contact Person:

Mr. Makoto Takemura
Asahi Kasei Europe GmbH
Am Seestern 4
40547 Düsseldorf



Find more details on our terms and conditions for logistic services here.